Windows 7 will not connect to wifi hotspot in kuwait?

I'm a soldier in kuwait. I got windows 7 on a new laptop. It says "Windows was unable to connect to Wataniya" which is what my old laptop is on at this very moment. I click troubleshoot problems but it says "Troubleshooting couldn't identify the problem" It simply will not connect to the wifi hotspot. I hear that I can take my computer to the locals and they will do 'something' to it to make it work. If anyone knows what I could do to fix it myself I would be really thankful. I don't trust one of these guys to do something fishy with my brand new alienware laptop.